Return & Refund Policy
At House of Arykos, we take pride in delivering high-quality fragrances and a premium experience with every order. Due to the nature of our products, we follow a strict but fair policy to ensure hygiene, authenticity, and product integrity.
No Return Policy
All purchases made on our website are final.
We do not accept returns or exchanges once an order has been delivered. This is because perfumes are personal-use products, and we cannot guarantee their condition after delivery.
We encourage you to review product descriptions carefully before placing your order.
Damaged or Defective Products
While we ensure that every product is securely packed, in rare cases, items may get damaged during transit.
If your order arrives damaged, we're here to help.
What to do:
- Please email us at support@houseofarykos.com within 48 hours of delivery
- Include:
- Your order number
- Clear photos/videos of the damaged product and packaging
Replacement Policy
Once your request is reviewed and approved, we will offer a replacement for the damaged item at no additional cost.
- Replacements are subject to product availability
- If the same product is unavailable, we may offer an alternative or store credit
Important Notes
- Claims made after 48 hours of delivery may not be accepted
- Minor variations in packaging, color, or fragrance perception are not considered defects
- We do not offer refunds for:
- Change of mind
- Personal preference (e.g., not liking the fragrance)
- Incorrect orders placed by the customer
Contact Us
For any questions or support, feel free to reach out:
We aim to respond as quickly as possible and ensure a smooth resolution.
Final Word
Our goal is to provide a seamless and premium experience from order to delivery. While returns are not part of our process, we are committed to making things right if something goes wrong on our end.